Client Portal
The tools we will ask you for when we are helping you — remote support, and the authenticator app you use to sign in to Microsoft 365. If you are on the phone to us right now, start with Remote Support.
Remote Support
Lets us connect to your screen while we are on the phone with you. Open this, then read us the code you see.
Start remote support ↗Microsoft Authenticator — iPhone
Download Microsoft Authenticator for your iPhone or iPad from the App Store.
Get it on the App Store ↗Microsoft Authenticator — Android
Download Microsoft Authenticator for your Android phone or tablet from Google Play.
Get it on Google Play ↗Check the publisher before you install. The app is called Microsoft Authenticator, published by Microsoft Corporation, with the blue padlock-and-person icon. Lookalike apps exist in both stores.
Installing the Anvil support agent
If we have asked you to get a new computer onto our monitoring, the installers live on the Remote Connect page.