IT Support by Industry
IT Support for Medical Practices
General practices, specialists and allied health clinics hold some of the most sensitive information in the country, on systems that have to work at 8:30am whether or not anything broke overnight. We look after both sides of that.
Most businesses can absorb an hour of downtime. A practice cannot. The waiting room fills up regardless, and a patient management system that will not load at the start of a clinic is not an IT inconvenience — it is a day of appointments in question and a receptionist taking the brunt of it.
The information involved raises the stakes again. A practice holds clinical notes, NHI numbers, prescribing history and ACC claims. Under the Health Information Privacy Code 2020 you are directly responsible for keeping that information secure, and a privacy breach involving health information is the kind that will usually meet the serious-harm threshold that requires notification to the Privacy Commissioner.
That combination — very little tolerance for downtime, very high sensitivity of data — is what shapes how we support practices across Auckland and, remotely, the rest of New Zealand.
What matters here
How we help medical practices
Your patient management system comes first
Whether you run Medtech Evolution, Indici, MyPractice or something specific to your specialty, the PMS is the practice and everything else is supporting cast. We care about the boring things: that the server or hosted instance is genuinely backed up and that the backup has been restored recently enough to trust; that the database is not fighting something else for memory; that the vendor's requirements are met before a Windows update goes anywhere near it. We work alongside your PMS vendor rather than pointing at them. We support optometry and ophthalmology practices alongside general practice, so we are used to the systems and the ACC workload that come with it.
Security that matches the obligation
Antivirus on the reception PC is no longer a credible answer. The realistic threats are an email account compromised through a stolen password, and ransomware that encrypts the file share on a Friday afternoon. We deliver MDR built on Bitdefender's platform, watching the machines in the practice and sign-ins to Microsoft 365 together, backed by Bitdefender's 24/7 global security operations centre. That matters because a great many incidents now begin with someone simply signing in as your practice manager, with no malware involved at all.
HISO 10029 and the questions you get asked
Practices working with Health New Zealand | Te Whatu Ora, a PHO or a hospital increasingly have to demonstrate their security posture, usually with reference to HISO 10029:2022, the Health Information Security Framework. There is a part written for organisations your size, HISO 10029.2:2023, and it is the one we work through with you. Cyber insurers ask a similar set of questions in their own language. We go through the questionnaire with you, identify which answers are not currently true, fix those, and then help you answer accurately.
Support that understands a Monday morning
We are a boutique team, not a call centre. When your practice manager rings, they speak to someone who knows the practice, knows which PMS you run, and knows that the start of a clinic is not the time for a long diagnostic conversation. Practice outages are treated as urgent, and if it needs someone on site, we come.
In practice
What we put in place for a practice
- 24/7 monitored detection and response across devices, identity and Microsoft 365, backed by Bitdefender's SOC
- Multi-factor authentication rolled out properly, including the shared clinical accounts people forget about
- Backups that are tested by restoring, and held where ransomware cannot reach them
- Starter and leaver processes, so a locum's access actually ends when the locum does
- Security awareness training that fits around clinic hours, not a full day off-site
- A documented answer to the security questions your PHO and insurer keep asking
Questions
Common questions from medical practices
Do you work with Medtech, Indici and MyPractice?
Can you help us answer a HISO 10029 or PHO security questionnaire?
What happens if we get ransomware?
Is our patient data safe in Microsoft 365?
How quickly do you respond when a clinic is down?
We are a small practice. Is this overkill?
What our clients say
Reviewed by the businesses we look after
I absolutely recommend Anvil Solutions. I have been thrilled with the practical changes and safety measures Anvil have added to my business. Much loved supplier!
Outstanding services from this company — no matter who you select. These guys jump to at very short notice, are unflappable and can handle just about any IT challenge (and we have sprung a few on them!)
Ashley is a very personable, dedicated and professional — it has been a pleasure working with him sorting out our AV requirements and getting it deployed across our 9 offices.
Ash and his team at Anvil are by far the best IT company we have come across over the years. Great people to work with, they are thorough in getting the best solution to suit your business and quick to take care of things.
Super impressed with the knowledgeable and immediate outcome-led service!
We have been using Anvil Solutions for a few years now and their customer service, level of understanding of our business and product knowledge is excellent. Ash is always one step ahead of us when it comes to new projects.
Ash and his team are always professional and helpful. They find solutions to problems, and give you options where they can. They provide a great service and are on hand to give advice whenever it's needed.
Anvil Solutions have provided us with a terrific IT solutions service, and I have total confidence in them. The staff are friendly, helpful and experts in their fields. I highly recommend them. Thanks Anvil.
We have utilised the services of Anvil Solutions to manage our IT needs — MS365 accounts, hardware, network, anti-virus, etc. They provide a timely and efficient response to acute situations, regularly send health check reports and supply advice for actions we may need to take to keep our system up to date and secure.
The team at Anvil Solutions are always responsive to my needs as a small business owner and I don't think I could run my business without them. Vinodh is really approachable and doesn't mind when I have to ask silly tech questions!
I have used Anvil for 7 years now and cannot rate them highly enough. They are attentive, reliable, courteous, on time, excellent at what they do and cost effective. They are the only IT guys I would consider using.
Ash, Ronesh and the rest of the team have been looking after my company's IT requirements for nearly 10 years now. They're great at interpreting our needs and coming up with cost-effective solutions and are excellent to deal with.
Great work! Timely, friendly, and always highly professional. Ash and the Anvil team have been supporting and serving our business for many years now and continue to provide excellent service all round.
We have been working with Anvil for several years now. They are responsive, efficient, knowledgeable, and are constantly looking to improve themselves and their services. We've gone through a couple of major projects together and they went smoothly without a hitch!
Read our authenticated ratings for Anvil Solutions on NoCowboys.
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