Support | ANVIL

ANVIL

Fast, Effective IT Support Services on Call

Is there anything more frustrating than a computer that suddenly refuses to cooperate? It worked yesterday and now it just won’t do what it’s supposed to do…

We understand how much your business relies on IT, so when there’s an IT problem, we’ll be onto it in a flash. And we’ll sort it out.

As Microsoft certified systems engineers, and after doing this for so many years, we’re usually quick to see what the problem is, so we can fix it. If it’s not so obvious, we enjoy the detective work needed to identify exactly where and why things aren’t working as they should.

Our IT support services can be provided either reactively only, though it should save you trouble to also use us for proactive work.

Anvil Solutions is on call during all business hours. We can fix most software problems remotely, but also enjoy coming to you to make sure it’s not a hardware problem.
To keep your systems running smoothly, we also do proactive maintenance, with regular health checks and systems monitoring.

Choose a managed contract or callout billing.

Many other businesses who supply IT support services do so only on a managed contract basis. While we also offer managed contracts to clients who prefer it, we’re perfectly happy to supply you with the IT support you need on a callout basis – only pay for our time and materials as and when you actually use it.

You can also opt for a combination between the two systems, where support up to a certain level is covered by a managed contract at a reduced rate, with exceptional events charged at a callout rate.

For businesses with higher needs or who prefer to have 100% predictable costs, we offer unlimited IT support at a flat, agreed rate.

Basically, we’re very flexible and will figure out a contract basis that works best for you!

Whether you need IT support right now or want to make sure you have IT experts on call in future, phone us on 09 579 5432. We’ll help!